What can strike
terror into the heart of even the most successful sales
professional or entrepreneur? What can crush self confidence,
destroy self esteem and leave even the most seasoned quivering
with humiliation and defeat?
But fear not!
Top Ten
Tips for Terminating Telephone Terror
1. Make telephone calls. Few things are more terrifying than
the unknown. The fear you create for yourself is far worse than
the reality of cold calling. Once you start making telephone calls
and continue making telephone calls it gets easier. You overcome
fear by doing.
2. Make a lot of telephone calls: If you have only one prospect to
pursue, that prospect becomes overwhelmingly important. If you
have hundreds of leads, no one prospect can make or break you. The
more calls you make, the more success you will have.
3. Prepare: Prepare for cold calling the way you would for any
major presentation. Know what you want to say, how you want to say
it and how you want to represent yourself, your company, your
product or service. And know the goal of your telephone call.
4. Practice: If you are new to cold calling or uncomfortable with cold calling
practice your pitch out loud. Role-play with friends or
colleagues. Practice various sales scenarios. This way you will
not have to worry about what you are going to say, you will be
prepared and you can focus in on your prospect.
5. Start with less important leads: It
will be good practice and less stressful. Once you feel more
comfortable, start working on the more important leads.
6. Stay calm: You will for the most part be talking to people who
will appreciate your call. If a prospect is rude, remember: This
is not personal. They may just be having a bad day. Move on.
7. Your priorities and your prospect’s priorities are
different: You want an immediate “yes,” your prospect may want
to finish a report, finish a conversation, start their vacation…
Be very careful not to read negative or extra meaning into early
conversations with your prospect or prospect’s secretary. If,
for example, your prospect’s secretary says that your prospect
is “on the phone,” “in a meeting,” or “out of the
office,” that does not translate to “My prospect knows that I
am calling and is avoiding me.
8. Some things are out of your control: If a prospect does say “no”
ultimately that is out of your control—but what is within your
control is continuing to prospect and continuing to make calls. It
is also within your control to improve your cold calling skills,
take seminars, read books or hire a coach—then fewer prospects
will say “no.”
9. The object of Arlene’s game is to focus on rejection. The
goal is to reach 100 points. You get 1 point for every rejection.
Give yourself 1 point for every “no” answer. If your prospect
says “yes,” that’s a bonus! Focus on acquiring points. The
more calls you make, the more points you acquire. When you reach
100—You Win! Give yourself a prize!
10. Have fun: This is not life or death—it’s only a
cold call. The fate of the world does not rest on you and your
telephone. You will not destroy your company or ruin your life if a
prospect says “no.” Loosen up, be creative, have some fun!
